You clicked the icon 'Get Instant Help'. As our valued customer, we want to provide  you with the most professional help possible. If you cannot do something and you don't find the solution for your problem in our Knowledge base or in the manuals, we can help you using this remote help system. Our Netviewer software allows your PC to be controlled remotely by us. We can see what you see, and we can demonstrate or carry out  tasks for you live on your computer.

If you know what to do, please call us on the phone number: 1/254 2026 and download the remote application by clicking on the Download button.

Download for MAC

Get Instant Help from GetOnline

1. To get instant help you should get the software from our server by clicking the Download button.

2. We explain the download process for the Firefox users first. If you have Internet Explorer, please click on the Exprorer icon now.

Firefox a. When you click on the Download button above, you will see this window. Click on the 'Save File' button on this window to save the file.

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Firefox b. Select the location where you would like to store the file. We selected the Desktop. Click on the 'Save' button to save the file.

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Firefox c. A new window appears on your screen with the filename on it. When the download process is  finished you can click on the 'open' link beside the file you downloaded.

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Please click here to continue, or scroll down to the number 3.

Explorer a. Whe you are using Internet Explorer and you click the Download button,  this message window  appears on your screen. Click on 'Run' to run the application.

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Explorer b. This security message appears. Click on 'Run'.

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3. After you run the application, this screen opens.

4. If you are not on the phone with us,  please call 1 668 0505 and ask for a 'Session Number'.

All Problems can be solved

Good luck